Thursday, September 1, 2016

How to solve this problem: "skype cannot access to your sound card"

How to solve this problem: "skype cannot access to your sound card"

Already tried many methods such as check/uncheck the "exclusive use of the sound card", "no sound effect", etc in the sound setting. e.g.:
https://community.skype.com/t5/Windows-archive/Skype-can-t-access-my-sound-card/m-p/3937726
https://support.skype.com/en/faq/FA12097/call-quality-guide-windows-desktop?intsrc=client-_-windows-_-7.26.0.101-_-callquality
No luck.

This problem happens in real skype calls. Test in a home wifi using another end connected to the same wifi, no problem for keeping my computer and that skype end connected for more than 30mins.

 A typical screen I will have after 6-7mins of talk usually.

Need to reconnect every 6-7mins in a real web-meeting.

Sometimes it is only the problem of the speaker. 

There is once my colleague tried to plug a headphone into the laptop during a call, but not working; then he pull the headphone out and had a same error.

Computer configurations:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160516-0600)
           Language: English (Regional Setting: English)
System Manufacturer: LENOVO
       System Model: 20BXCTO1WW
               BIOS: Phoenix BIOS SC-T v2.1
          Processor: Intel(R) Core(TM) i7-5600U CPU @ 2.60GHz (4 CPUs), ~2.6GHz
             Memory: 12288MB RAM
Available OS Memory: 11984MB RAM
          Page File: 5112MB used, 18854MB available

Sound Devices
-------------
            Description: Speaker/HP (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_029.....
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7383 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/11/2014 20:45:28, 4275288 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No